Terms and conditions

Please review our terms and conditions for our services. 

Hourly Maintenance

Overview:

We look forward to representing you with respect to your website, graphic design and digital marketing requests. Consistent with our professional responsibilities, this written fee agreement communicates the basis for determining our fees in connection with the matters described to us and other matters for which you consult us. We will charge you for our services rendered on an hourly basis plus out of pocket expenses or hard costs. Time is a minimum of 1 hour, then billed in 15 minute increments. For retainer clients paying a minimum of $100/mo, our minimum billable increment is 15 min.  

Hourly rates:

$120/hr for non-retainer clients

$90/hr for retainer clients

$90/hr for retainer agency partners

$120/hr for Senior Development Work

 

RECITALS

  1. Dependable Website Company is engaged in the business of, among other things, digital marketing, and provides services relating to digital marketing and website development to businesses and individuals;  
  2. Dependable Website Company and Client desire to set forth the terms and conditions upon which Dependable Website Company will provide services to Client.



TERMS & CONDITIONS

Services are a minimum of one hour, then billed in 15 minute increments until complete with the exception of retainer clients paying a minimum of $100 per month, their minimum billable time is 15 minutes. All assets should be gathered together before any work begins. If not, this will be considered a multi-stage project with an hour minimum for each stage. 

Dependable Website Company will bill and expect to receive payment on a monthly basis. Billing includes itemize services, and any out-of-pocket costs and expenses agreed upon and incurred.

Dependable Website Company  will place the retainer fee in our trust account and deduct future billings from it. Statements are due upon presentment, and you shall replenish the retainer within 30 days of any request. Statements will be sent to you via email unless and until we are notified of your desire to receive statements via regular mail. We may request additional retainer amounts if the nature of the matters for which you consult us so require and discontinue representation until such retainer amounts are restored. Interest will be charged from the statement date at the rate of 18% per annum on all statements not paid within 30 days of presentment. You will be kept advised of the status of your matters and we will appreciate it if you would contact us with any inquiries about the details of our representation or our billings for services or expenses incurred.

At the conclusion of any project work, and upon final payment of all sums outstanding, agreed upon items will be delivered and available for publish. We shall have no duty to provide additional copies of project work to you or successor counsel, and if such copies are later requested, they will be made at your expense.

By signing where indicated, you agree to be liable to Dependable Website Company LLC for all fees and costs as described herein in connection with our consultation. You agree to make prompt payment to the company under the terms provided for herein. Unless otherwise noted, you agree to accept receipt of statements via email. You agree that we may take actions to collect any past due balance, including the use of a collection agency, and it agrees to be liable for all costs of collection.

Website Hosting

$50/mo Website Hosting Overview:

We look forward to hosting your website on our VPS. Consistent with our professional responsibilities, this document outlines what is entailed.

This is a monthly agreement which provides you with the following:

Dedicated VPS Space ($99/month value)
SSL Setup and Renewal
Uptime Management Monitoring

In order to enter into this with Dependable Website Company, you must agree to automated credit card payments.  A separate form will be required for credit card information and approval. If you prefer to pay via check, we will send you an invoice for the full term ($600).  

Termination of this agreement requires a 30 day written notice agreed to by both parties. Early termination will result in a cancellation fee of 50% of remaining balance. 

Note: This service is to host your website. Due to the nature of a constantly changing internet, internet browsers, software, and hardware, we recommend updating WordPress versions, updating plugins and updating PHP versions as they occur. We also recommend the WordFence Premium Plugin (not included). We will routinely reach out to you to have us update these on an hourly basis but failure to update these plugins and versions can result in security issues and potentially larger security breaches or hacks. We cannot guarantee your website security or your uptime. However, with uptime monitoring and with frequent maintenance, we are able to fix issues much faster to keep your business running. 

HOURLY SERVICES

Any additional work will be billed $90 per hour. Services are a minimum of one hour, then billed in 15 minute increments until complete. All assets should be gathered together before any work begins. If not, this will be considered a multi-stage project with an hour minimum for each stage. An estimate of time for services will be provided.

 

Website Management Retainer

$100/mo Website Management Overview: 

We look forward to managing and hosting your website on our VPS. Consistent with our professional responsibilities, this document outlines what is entailed.

We will charge you $100 per month. This provides you with the following:

Dedicated VPS Space ($99/month value)
SSL Setup and Renewal
Uptime Management Monitoring
Premium version of Wordfence security ($119/ year value)
30 minutes of monthly service, provided at Dependable Website Co’s discretion for WP Version/PHP/Plugin Updates
Maintenance billed at a minimum of 15 minutes (based on hourly billing schedule of $90/hr and $120/hr for Senior Developer hours); 2-5 business day turnaround on basic updates.

Additional hours added to plans at a rate of $90/hr.